My game crashed and now my bonus/winnings rounds are gone. What do I do now?
As a first step, please make sure that the last casino game played has been closed properly (see the FAQ "My funds are not back in my account after playing in the Casino"). If you have followed all the recommended steps and your issue has not been resolved, please contact our Customer Service Team with the following information:
- Were you playing in your desktop browser, mobile browser, desktop app or mobile app?
- Date and time of error:
- Exact error message:
- Which game were you playing:
- Game ID (look it up by starting any Casino game, then click on the menu button and select "Game logs"):