VIP Preferred Program FAQ

  1. What are VIP Preferred Program and why should I use it?
  2. What information do I need to provide to use VIP Preferred Program?
  3. Are there any transaction fees associated with VIP Preferred Program?
  4. How safe is it?
  5. How long does it take to make my first deposit using VIP Preferred Program?
  6. How do I fund my account using VIP Preferred Program?
  7. In which currency is my bank Account debited?
  8. How long does it take to get the funds transferred to my account?
  9. Why do VIP Preferred Program transactions get declined?
  10. Since I am sharing my banking information, can money be debited from my bank account without my knowledge?
  11. Can I withdraw more than my initial deposit using VIP Preferred Program?
  12. Can I withdraw the same day I send an Instant e-check?
  13. Can I withdraw through VIP Preferred Program if I deposited through other listed deposit options?
  14. What is the average processing time for VIP Preferred Program withdrawals?
  15. Is there a restriction on the currency with which I can deposit using e-checks by VIP Preferred Program?

1. What are VIP Preferred Program and why should I use it?

VIP Preferred Program are a safe and secure ACH funds transfer process which allows you to deposit and withdraw through your bank account (US personal checking accounts only). It's as simple as using a paper check and, best of all, it's totally free.

2. What information do I need to provide to use VIP Preferred Program?

To use VIP Preferred Program for deposits, you simply need to submit the information that appears on your paper checks:

  1. Account Number
  2. Bank ABA/Routing Number (9 digits)

3. Are there any transaction fees associated with VIP Preferred Program?

There are no transaction fees associated with VIP Preferred Program.

4. How safe is it?

VIP Preferred Program are safer than writing a check and giving it to a store clerk because the transaction is secured using 128-bit encryption and your information is passed electronically from us directly to your bank. It's paperless and promptly processed the same way as bills are. You have a full control over the amount that you transfer from your bank account to your account with us. Until you authorize the transaction funds will not be debited from your bank account.

5. How long does it take to make my first deposit using VIP Preferred Program?

Deposits using VIP Preferred Program are instant up to your deposit limits. Please note that the limits for VIP Preferred Program are decided by the ACH provider.

6. How do I fund my account using VIP Preferred Program?

To add funds to your account:

  1. Log in to your account.
  2. Go to the 'Cashier' and Select 'Deposit'.
  3. Select the VIP Preferred Program options by clicking the icon.
  4. Enter the amount you want to transfer, your bank account number and the ABA / routing number.
  5. Enter your bonus code, if applicable.
  6. Click on 'I agree to the VIP Preferred Program terms and conditions' and then click on 'Deposit'.
  7. The funds will be available in your account if the transaction is successful.

Upon initiating a successful deposit a 'Transaction Successful' message and unique transaction ID will be displayed for your records.

7. In which currency is my bank Account debited?

Your bank account is debited in USD.

8. How long does it take to get the funds transferred to my account?

The transfer is instant up to your deposit limits.

9. Why do VIP Preferred Program transactions get declined?

The most common reasons are:

  1. Insufficient funds in your bank account.
  2. You may have provided incomplete or incorrect information. The name and address entered should always match your bank's records. Also, your bank account number and bank routing number must be correct.
  3. Insufficient limits for ACH. In this case, please try a lower deposit amount. You can contact Certegy to get the details stored in your file or to dispute the information at www.askCertegy.com; toll free at 866-544-0234, or write to Certegy Check Services, Inc., P.O. Box 30046, Tampa, FL 33630-3046.

10. Since I am sharing my banking information, can money be debited from my bank account without my knowledge?

You have complete control of the amount that you transfer from your bank account to your account. Until you authorize the transaction, funds will not be debited from your bank account. We cannot authorize transactions on your behalf.

11. Can I withdraw more than my initial deposit using VIP Preferred Program?

Yes. You can always withdraw using instant e-checks.

12. Can I withdraw the same day I send an Instant e-check?

Yes, you may request a withdrawal the same day you deposit.

13. Can I withdraw through VIP Preferred Program if I deposited through other listed deposit options?

Yes. You can always withdraw using VIP Preferred Program providing you have made a previous successful deposit using them.

14. What is the average processing time for VIP Preferred Program withdrawals?

All withdrawals are first approved by our internal review team. This process usually takes approximately 24 - 48 hours. Once the withdrawal is processed it will take three to seven business days for you to receive the funds into your checking account.

15. Is there a restriction on the currency with which I can deposit using e-checks by VIP Preferred Program?

VIP Preferred Program only transact in US dollars.